:root{--paper: #fbfbfa;--surface: #ffffff;--surface-2: #f6f7f8;--ink: #1a1d23;--ink-2: #3d434e;--muted: #6a7180;--line: #e6e7ea;--line-2: #d9dbe0;--accent: #2b3a67;--accent-ink: #ffffff;--accent-sub: #eef1f7;--good: #0f7b4f;--good-bg: #e8f5ef;--maybe: #b45309;--maybe-bg: #fdf3e7;--none: #767d8a;--none-bg: #f1f2f4;--bad: #b91c1c;--bad-bg: #fdecec;--radius: 8px;--radius-sm: 6px;--shadow: 0 1px 2px rgba(26, 29, 35, .06), 0 1px 3px rgba(26, 29, 35, .04);--shadow-lg: 0 10px 30px rgba(26, 29, 35, .12), 0 2px 8px rgba(26, 29, 35, .06);--sans: ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;--mono: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, monospace}*,*:before,*:after{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--paper);color:var(--ink);font-family:var(--sans);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}.num,table td,table th{font-variant-numeric:tabular-nums}a{color:var(--accent)}button{font:inherit}:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:3px}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important}}.shell{display:grid;grid-template-columns:216px 1fr;min-height:100vh;align-items:start}.side{position:sticky;top:0;height:100vh;overflow-y:auto;background:var(--surface);border-right:1px solid var(--line);display:flex;flex-direction:column;padding:18px 12px;gap:22px}.brand{display:flex;flex-direction:column;gap:2px;padding:0 10px}.brand-name{font-size:15px;font-weight:650;letter-spacing:-.01em}.brand-sub{font-size:11px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nav{display:flex;flex-direction:column;gap:2px}.nav-item{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 10px;border:0;background:none;width:100%;border-radius:var(--radius-sm);color:var(--ink-2);font-size:13.5px;text-align:left;cursor:pointer}.nav-item:hover{background:var(--surface-2)}.nav-item[aria-current=page]{background:var(--accent-sub);color:var(--accent);font-weight:600}.nav-count{font-size:11.5px;color:var(--muted);font-variant-numeric:tabular-nums}.nav-item[aria-current=page] .nav-count{color:var(--accent)}.side-foot{margin-top:auto;display:flex;flex-direction:column;gap:8px}.side-meta{padding:0 10px;font-size:11.5px;color:var(--muted)}.main{min-width:0;display:flex;flex-direction:column}.topbar{display:flex;align-items:baseline;gap:12px;padding:22px 28px 0}.page-title{font-size:19px;font-weight:650;letter-spacing:-.015em;margin:0}.page-note{font-size:13px;color:var(--muted)}.content{padding:18px 28px 40px;display:flex;flex-direction:column;gap:18px}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.card-head{padding:13px 16px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:12px}.card-title{font-size:13.5px;font-weight:620}.card-body{padding:16px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.stat{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow)}.stat-label{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:600}.stat-value{font-size:25px;font-weight:620;letter-spacing:-.02em;margin-top:6px;font-variant-numeric:tabular-nums}.stat-sub{font-size:12px;color:var(--muted);margin-top:2px}.stat.is-primary{border-color:var(--accent)}.stat.is-primary .stat-value{color:var(--accent)}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse}thead th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:600;padding:9px 16px;border-bottom:1px solid var(--line);white-space:nowrap;background:var(--surface-2)}tbody td{padding:11px 16px;border-bottom:1px solid var(--line);vertical-align:top}tbody tr:last-child td{border-bottom:0}tbody tr.is-clickable{cursor:pointer}tbody tr.is-clickable:hover{background:var(--surface-2)}.cell-person{display:flex;flex-direction:column;gap:1px}.cell-name{font-weight:550}.cell-phone{font-family:var(--mono);font-size:12.5px;color:var(--muted)}.cell-said{color:var(--ink-2);max-width:460px}.cell-when{color:var(--muted);white-space:nowrap;font-size:12.5px}.num-right{text-align:right}.chip{display:inline-block;padding:2.5px 9px;border-radius:999px;font-size:11.5px;font-weight:600;white-space:nowrap}.chip-good{background:var(--good-bg);color:var(--good)}.chip-maybe{background:var(--maybe-bg);color:var(--maybe)}.chip-none{background:var(--none-bg);color:var(--none)}.chip-bad{background:var(--bad-bg);color:var(--bad)}.btn{border:1px solid var(--line-2);background:var(--surface);color:var(--ink);padding:7px 13px;border-radius:var(--radius-sm);font-size:13px;font-weight:550;cursor:pointer}.btn:hover{background:var(--surface-2)}.btn-primary{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}.btn-primary:hover{background:#223052}.btn-sm{padding:4px 10px;font-size:12px}.btn:disabled{opacity:.5;cursor:not-allowed}.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.select,.input{border:1px solid var(--line-2);background:var(--surface);border-radius:var(--radius-sm);padding:7px 10px;font-size:13px;color:var(--ink)}.signin{min-height:100%;display:grid;place-items:center;padding:24px}.signin-card{width:100%;max-width:372px;background:var(--surface);border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow-lg);padding:28px}.signin-title{font-size:18px;font-weight:650;letter-spacing:-.015em;margin:0 0 3px}.signin-sub{font-size:13px;color:var(--muted);margin:0 0 20px}.field{display:flex;flex-direction:column;gap:5px;margin-bottom:13px}.field label{font-size:12.5px;font-weight:600;color:var(--ink-2)}.field input{border:1px solid var(--line-2);border-radius:var(--radius-sm);padding:9px 11px;font-size:14px;width:100%;color:var(--ink);background:var(--surface)}.field input:focus{outline:2px solid var(--accent);outline-offset:-1px;border-color:var(--accent)}.signin .btn{width:100%;padding:10px;margin-top:6px}.alert{background:var(--bad-bg);color:var(--bad);border:1px solid #f5c9c9;border-radius:var(--radius-sm);padding:9px 12px;font-size:13px;margin-bottom:13px}.scrim{position:fixed;top:0;right:0;bottom:0;left:0;background:#1a1d2359;display:flex;justify-content:flex-end;z-index:40}.scrim:has(.panel){align-items:stretch;justify-content:flex-end;padding:0}.panel{width:min(620px,100%);background:var(--surface);height:100%;display:flex;flex-direction:column;box-shadow:var(--shadow-lg)}.panel-head{padding:18px 22px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:flex-start;gap:16px}.panel-who{display:flex;flex-direction:column;gap:3px}.panel-name{font-size:16px;font-weight:650}.panel-phone{font-family:var(--mono);font-size:13px;color:var(--muted)}.panel-meta{display:flex;gap:14px;font-size:12.5px;color:var(--muted);margin-top:7px}.panel-body{overflow-y:auto;padding:18px 22px 32px}.icon-btn{border:0;background:none;cursor:pointer;color:var(--muted);font-size:20px;line-height:1;padding:2px 6px;border-radius:4px}.icon-btn:hover{background:var(--surface-2);color:var(--ink)}.summary-box{background:var(--accent-sub);border-radius:var(--radius);padding:12px 14px;font-size:13.5px;color:var(--ink-2);margin-bottom:18px}.summary-label{font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;font-weight:700;color:var(--accent);display:block;margin-bottom:3px}audio{width:100%;margin-bottom:18px}.transcript{display:grid;grid-template-columns:62px 1fr;gap:0 12px}.t-time{font-family:var(--mono);font-size:11.5px;color:var(--muted);padding:7px 0;white-space:nowrap}.t-turn{padding:7px 0 7px 12px;border-left:2px solid var(--line)}.t-turn.is-agent{border-left-color:var(--accent)}.t-speaker{font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;font-weight:700;color:var(--muted);display:block;margin-bottom:1px}.t-turn.is-agent .t-speaker{color:var(--accent)}.t-text{font-size:13.5px;color:var(--ink)}.empty{padding:34px 16px;text-align:center;color:var(--muted);font-size:13.5px}.empty-title{display:block;color:var(--ink-2);font-weight:600;margin-bottom:3px}.loading{padding:30px 16px;text-align:center;color:var(--muted);font-size:13px}.bar-row{display:flex;align-items:center;gap:10px;padding:6px 0}.bar-label{width:130px;font-size:12.5px;color:var(--ink-2);flex:none}.bar-track{flex:1;height:7px;background:var(--surface-2);border-radius:999px;overflow:hidden}.bar-fill{display:block;height:100%;border-radius:999px;background:var(--accent);min-width:2px}.bar-num{width:58px;text-align:right;font-size:12.5px;color:var(--muted);font-variant-numeric:tabular-nums}@media(max-width:860px){.shell{grid-template-columns:1fr}.side{position:static;height:auto;overflow-y:visible;flex-direction:row;align-items:center;gap:14px;padding:10px 14px;border-right:0;border-bottom:1px solid var(--line);overflow-x:auto}.nav{flex-direction:row}.side-foot,.brand-sub{display:none}.stats{grid-template-columns:repeat(2,1fr)}.topbar,.content{padding-left:16px;padding-right:16px}}.tabs{display:flex;gap:2px;padding:14px 28px 0;border-bottom:1px solid var(--line);margin-bottom:-1px}.tab{border:0;background:none;cursor:pointer;padding:8px 14px;font-size:13.5px;color:var(--muted);border-bottom:2px solid transparent;border-radius:0}.tab:hover{color:var(--ink)}.tab[aria-current=page]{color:var(--accent);font-weight:620;border-bottom-color:var(--accent)}.pager{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}.pager-buttons{display:flex;align-items:center;gap:6px}.topbar .btn{margin-right:4px}@media(max-width:860px){.tabs{padding-left:16px;padding-right:16px;overflow-x:auto}}.picker{display:flex;flex-direction:column;gap:5px;padding:0 10px}.picker-label{font-size:10.5px;text-transform:uppercase;letter-spacing:.06em;font-weight:700;color:var(--muted)}.picker-select{width:100%;-webkit-appearance:none;-moz-appearance:none;appearance:none;border:1px solid var(--line-2);background:var(--surface-2);border-radius:var(--radius-sm);padding:8px 26px 8px 10px;font-size:13.5px;font-weight:600;color:var(--ink);cursor:pointer;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6' viewBox='0 0 10 6'%3E%3Cpath fill='%236a7180' d='M0 0h10L5 6z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 9px center}.picker-select:hover{border-color:var(--accent)}.nav-group{display:flex;flex-direction:column;gap:6px}.nav-heading{font-size:10.5px;text-transform:uppercase;letter-spacing:.06em;font-weight:700;color:var(--muted);padding:0 10px}.crumb{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:14px 28px -4px;padding:8px 12px;background:var(--accent-sub);border-radius:var(--radius-sm);font-size:12.5px;color:var(--accent);font-weight:550}@media(max-width:860px){.picker{min-width:190px}.nav-group{flex-direction:row;align-items:center}.nav-heading{display:none}.crumb{margin-left:16px;margin-right:16px}}.two-col{display:grid;grid-template-columns:1fr 1fr;gap:18px}.meter{margin-bottom:14px}.meter-track{height:9px;background:var(--surface-2);border-radius:999px;overflow:hidden;border:1px solid var(--line)}.meter-fill{display:block;height:100%;background:var(--accent);border-radius:999px}.meter-note{font-size:12.5px;color:var(--muted);margin-top:6px}.facts{margin:0;display:flex;flex-direction:column;gap:0}.fact{display:flex;align-items:baseline;justify-content:space-between;gap:12px;padding:8px 0;border-bottom:1px solid var(--line)}.fact:last-child{border-bottom:0}.fact dt{font-size:13px;color:var(--muted);margin:0}.fact dd{margin:0;font-size:13.5px;font-weight:550;font-variant-numeric:tabular-nums;text-align:right}.fact dd.is-strong{font-size:15px;font-weight:650;color:var(--accent)}.hint{font-size:12.5px;color:var(--muted);margin:12px 0 0;line-height:1.45}.alert-warn{background:var(--maybe-bg);color:var(--maybe);border-color:#f3ddbd}.alert-info{background:var(--accent-sub);color:var(--accent);border-color:#d6def0}.amount-add{color:var(--good);font-weight:600}@media(max-width:980px){.two-col{grid-template-columns:1fr}}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:13px 16px;align-items:end}.form-grid .field{margin-bottom:0}.form-grid .field>span{font-size:12.5px;font-weight:600;color:var(--ink-2);margin-bottom:5px}.field-wide{grid-column:1 / -1}.inline-pair{display:flex;align-items:center;gap:8px}.inline-pair .input{flex:1;min-width:0}.form-actions{grid-column:1 / -1;display:flex;justify-content:flex-end;gap:8px;padding-top:4px}.form-grid .select,.form-grid .input{width:100%}.row-actions{text-align:right;white-space:nowrap;display:flex;gap:6px;justify-content:flex-end}@media(max-width:720px){.form-grid{grid-template-columns:1fr}.row-actions{flex-wrap:wrap}}.scrim .modal{width:min(600px,100%);max-height:92vh;margin:auto;background:var(--surface);border-radius:12px;box-shadow:var(--shadow-lg);display:flex;flex-direction:column}.scrim:has(.modal){align-items:center;justify-content:center;padding:20px}.modal-head{padding:20px 24px 16px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:flex-start;gap:16px}.modal-title{margin:0 0 12px;font-size:17px;font-weight:650;letter-spacing:-.015em}.modal-body{padding:22px 24px;overflow-y:auto}.modal-foot{padding:14px 24px;border-top:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:10px}.foot-pair{display:flex;gap:8px}.steps{list-style:none;display:flex;gap:16px;margin:0;padding:0;flex-wrap:wrap}.steps li{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--muted)}.step-dot{width:18px;height:18px;border-radius:50%;flex:none;display:grid;place-items:center;font-size:10.5px;font-weight:700;background:var(--surface-2);color:var(--muted);border:1px solid var(--line-2)}.steps li.is-now{color:var(--accent);font-weight:650}.steps li.is-now .step-dot{background:var(--accent);color:#fff;border-color:var(--accent)}.steps li.is-done .step-dot{background:var(--good-bg);color:var(--good);border-color:#bfe3d2}.step-lead{font-size:14.5px;font-weight:600;margin:0 0 16px}.field-hint{font-size:12px;color:var(--muted);margin-top:4px;display:block}.script-list{display:flex;flex-direction:column;gap:8px}.script-card{display:flex;align-items:center;gap:10px;cursor:pointer;border:1px solid var(--line-2);border-radius:var(--radius);padding:11px 13px}.script-card:hover{background:var(--surface-2)}.script-card.is-picked{border-color:var(--accent);background:var(--accent-sub)}.script-name{font-weight:600;font-size:13.5px}.script-use{font-size:12.5px;color:var(--muted);margin-right:auto}.preview{margin-top:16px;padding:14px;border-radius:var(--radius);background:var(--surface-2);border:1px solid var(--line)}.preview-label{font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;font-weight:700;color:var(--muted)}.preview-line{margin:6px 0 10px;font-size:14px;line-height:1.5}.preview-meta{display:flex;gap:14px;flex-wrap:wrap;font-size:12px;color:var(--muted)}.dropzone{border:1.5px dashed var(--line-2);border-radius:var(--radius);padding:30px 20px;text-align:center;cursor:pointer;display:flex;flex-direction:column;gap:5px;background:var(--surface-2)}.dropzone:hover,.dropzone.is-over{border-color:var(--accent);background:var(--accent-sub)}.dropzone strong{font-size:13.5px}.dropzone span{font-size:12px;color:var(--muted)}.upload-result{margin-top:12px;padding:11px 13px;border-radius:var(--radius);background:var(--good-bg);color:var(--good);font-size:13px}.summary-card{margin-top:18px;padding:4px 14px;border-radius:var(--radius);border:1px solid var(--line);background:var(--surface-2)}.control-bar{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}.control-state{display:flex;align-items:center;gap:10px}.control-actions{display:flex;gap:8px;flex-wrap:wrap}.state-grid{display:flex;gap:8px;flex-wrap:wrap;margin-top:16px}.state-pill{display:flex;flex-direction:column;gap:1px;padding:8px 12px;border-radius:var(--radius-sm);background:var(--surface-2);border:1px solid var(--line);min-width:104px}.state-pill.is-active{border-color:var(--good);background:var(--good-bg)}.state-pill.is-done{border-color:var(--line-2)}.state-n{font-size:17px;font-weight:650;font-variant-numeric:tabular-nums}.state-k{font-size:11.5px;color:var(--muted)}.scrim{align-items:center;justify-content:center;padding:20px}.modal.is-wide{width:min(820px,100%)}.modal-heading{min-width:0}.modal-sub{margin:0 0 12px;font-size:12.5px;color:var(--muted);line-height:1.45}.modal-body .field:last-child{margin-bottom:0}.optional{font-weight:400;color:var(--muted);font-size:11.5px}.brief-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px 16px}.brief-grid .field{margin-bottom:0}.brief-grid textarea.input{resize:vertical;font-family:inherit;line-height:1.45}.issue-list{margin:6px 0 0;padding-left:18px;font-weight:400}.issue-list li{margin-bottom:2px}.alert-good{background:var(--good-bg);color:var(--good);border-color:#bfe3d2}.convo{margin-top:18px;display:flex;flex-direction:column;gap:0}.convo-turn{padding:10px 0 10px 13px;border-left:2px solid var(--line)}.convo-turn:first-child{border-left-color:var(--accent)}.convo-step{font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;font-weight:700;color:var(--muted);display:block;margin-bottom:3px}.convo-says{margin:0;font-size:13.5px;line-height:1.5}@media(max-width:720px){.brief-grid{grid-template-columns:1fr}}.seg{display:inline-flex;border:1px solid var(--line-2);border-radius:var(--radius-sm);overflow:hidden}.seg button{border:0;background:var(--surface);color:var(--muted);padding:5px 14px;font-size:12.5px;cursor:pointer}.seg button+button{border-left:1px solid var(--line-2)}.seg button:hover{background:var(--surface-2);color:var(--ink)}.seg .seg-on{background:var(--accent);color:#fff}.sc-section{padding:18px 0;border-top:1px solid var(--line)}.sc-section:first-of-type{border-top:0;padding-top:4px}.sc-head{display:flex;align-items:baseline;justify-content:space-between;gap:12px;margin-bottom:12px}.sc-head h3{margin:0;font-size:13.5px;font-weight:650}.stage-block{border:1px solid var(--line);border-radius:var(--radius);padding:12px 14px;margin-bottom:10px;background:var(--surface-2)}.stage-head{display:flex;align-items:center;gap:8px;margin-bottom:8px}.stage-n{width:20px;height:20px;border-radius:50%;flex:none;display:grid;place-items:center;font-size:11px;font-weight:700;background:var(--accent);color:#fff}.stage-name{font-size:12.5px;font-weight:600;text-transform:capitalize}.stage-block .field:last-child{margin-bottom:0}.stage-block .input{background:var(--surface)}.len-ok{color:var(--muted);font-weight:400}.len-over{color:var(--maybe);font-weight:700}.pair{display:grid;grid-template-columns:1fr 1.4fr auto;gap:10px;align-items:start;padding:10px 0;border-bottom:1px solid var(--line)}.pair:last-of-type{border-bottom:0}.pair-label{font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;font-weight:700;color:var(--muted);display:block;margin-bottom:4px}.pair-x{align-self:center}.facts-table{display:flex;flex-direction:column;gap:10px}.fact-row{display:grid;grid-template-columns:1fr auto;gap:14px;padding:11px 13px;border:1px solid var(--line);border-radius:var(--radius);background:var(--surface-2);align-items:start}.fact-main{display:flex;flex-direction:column;gap:6px;min-width:0}.fact-main .input{background:var(--surface)}.fact-flags{display:flex;flex-direction:column;gap:5px;align-items:flex-start}.fact-type{font-family:var(--mono);font-size:10.5px;color:var(--muted);background:var(--surface);border:1px solid var(--line);border-radius:4px;padding:1px 5px}.flag{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--ink-2);white-space:nowrap}.rule{display:flex;gap:8px;align-items:start;margin-bottom:8px}.rule .input{flex:1}textarea.input{resize:vertical;font-family:inherit;line-height:1.45}.input[readonly]{background:var(--surface-2);color:var(--ink-2)}@media(max-width:720px){.pair,.fact-row{grid-template-columns:1fr}}.stage-rename{border:1px solid transparent;background:transparent;font-size:12.5px;font-weight:600;color:var(--ink);padding:2px 6px;border-radius:4px;min-width:0;flex:1;font-family:inherit}.stage-rename:hover{border-color:var(--line-2);background:var(--surface)}.stage-rename:focus{border-color:var(--accent);background:var(--surface);outline:none}.stage-tag{font-size:10.5px;font-weight:600;color:var(--accent);background:var(--accent-sub);border-radius:999px;padding:2px 8px;white-space:nowrap}.stage-tools{display:flex;gap:1px;margin-left:auto}.stage-tools .icon-btn{font-size:14px;padding:1px 5px}.stage-tools .icon-btn:disabled{opacity:.3;cursor:not-allowed}.switch{display:flex;align-items:center;gap:7px;margin-top:4px;font-size:12.5px;color:var(--ink-2);cursor:pointer}.switch input{cursor:pointer}.switch-note{font-size:11.5px;color:var(--muted)}.switch.is-soon{color:var(--muted);cursor:default}.switch.is-soon input{cursor:default}.soon-tag{font-size:10px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--accent);background:var(--accent-sub);border-radius:999px;padding:2px 7px}